Sears Appliance Repair

As a customer I would like to know why the technicians doesn’t carry parts I waited 2 months for my repair. Why you can’t speak to a person ? What’s up with the long wait time for the process to get started? We’re supposed to be valued customers but where’s the value

Thomas was very thorough, and polite. He diagnosed the issue with my fridge quickly and gave me the information I needed to make an educated decision on how to proceed. I highly recommend him.

He worked on my a/c and changed some wires and the capacitor. When I turned the a/c back on it was still not cooling. He checked and said it needed Freon. He left without doing anything else. He did not let my husband know he was leaving. My a/c is still not cooling. It wouldn’t even come back … Show more He worked on my a/c and changed some wires and the capacitor. When I turned the a/c back on it was still not cooling. He checked and said it needed Freon. He left without doing anything else. He did not let my husband know he was leaving. My a/c is still not cooling. It wouldn’t even come back on! He failed to turn the breakers back on before he left! Show less

They replaced the timer/clock on our 36” Kenmore Elite Range/ the “repair “ cost $866.66. . Finally got the part on the product, it only cost $231.00 from Spitfire Control Parts. Paid $635.66 for labor. Will never hire these people again.

The second technician told me I should not accuse my tenant of putting too much in her freezer. I guess I should not have shared what the technician told me. The new cost would be over 400$ to replace a gauge. I feel I paid for nothing the 1st time and 400$ more is not acceptable. Would be har… Show more The second technician told me I should not accuse my tenant of putting too much in her freezer. I guess I should not have shared what the technician told me. The new cost would be over 400$ to replace a gauge. I feel I paid for nothing the 1st time and 400$ more is not acceptable. Would be hard to ever consider working with your company. Show less

Thank you for your feedback, Toby! We're glad to hear you had a great experience and that our technician was knowledgeable and informative.

Thank you for your positive feedback, Charlotte! We're glad to hear our technician was clear in communication, knowledgeable, and resolved the issue.

Thank you for your positive feedback, Jeanine! We're glad to hear Joshua was professional, well-mannered, and knowledgeable in explaining everything clearly.

the repair did not take place. I needed to talk to someone concerning the repair ahead of time, your telephone system DOES NOT allow me to do that. I would have save my time waiting for a service technician to come.

Ryan is a very hard and dedicated worker. He done everything he could to help me with my dryer. He went above and beyond. You are lucky to have a worker like him.